25 May 2020
ADVISORY ON COVID-19 & LIMITED HOTEL OPERATIONS
Effective May 29, 2020
At Palace Hotel Tokyo, the safety and well-being of our guests and staff are always of utmost importance. As such, in support of the government of Japan’s state-of-emergency protocols, we have been limiting the hotel’s operations in an effort to help prevent the further spread of Covid-19, including the temporary closure of our dining outlets.
Beginning May 29, services will be expanded to include the gradual re-opening of most of our dining outlets as well as acceptance of new booking requests for accommodations for stays from June 1st onwards.
*The Club Lounge, swimming pool, fitness center and evian SPA TOKYO (including its sauna and heated bath facilities) will remain temporarily closed until further notice.
The measures that have been put in place for the safety and well-being of our guests and staff include the restriction of access to our restaurants and lounges to in-house guests and patrons with advance reservations only, as well as the restriction of staff access to occupied guestrooms until departure in order to limit exposure.
Please click here for more information on the heightened safety and hygiene measures implemented and the temporary limitation of hotel services as a result.
For more information on our restaurants, bars and pastry shop, please visit each outlet’s web page for details on reduced hours of operation and the menus currently available.
*The Royal Bar will remain temporarily closed until further notice.
We sincerely apologize for any inconveniences caused and thank you for your understanding and kind cooperation.
Our thoughts are with all those who have been deeply affected by the Covid-19 pandemic, and we wish to extend our immense gratitude to all of the healthcare professionals for their tireless efforts.
Please continue to visit our website for the latest updates on our operations.
We are grateful for your continued support and look forward to the opportunity to serve you again very soon.
Palace Hotel Tokyo Management