16 September 2020

ADVISORY ON COVID-19 & LIMITED HOTEL OPERATIONS
Effective September 16, 2020

At Palace Hotel Tokyo, the safety and well-being of our guests and staff are always of utmost importance. As such, in support of the government of Japan’s state-of-emergency protocols, we have been limiting the hotel’s operations in an effort to help prevent the further spread of Covid-19, including the temporary closure of our dining outlets.

Beginning May 29, services will be expanded to include the gradual re-opening of most of our dining outlets as well as acceptance of new booking requests for accommodations for stays from June 1st onwards.

The measures that have been put in place for the safety and well-being of our guests and staff include the restriction of access to some of our restaurants to guests with advance reservations only, as well as the restriction of staff access to occupied guestrooms until departure in order to limit exposure.

Please click here for more information on the heightened safety and hygiene measures implemented and the temporary limitation of hotel services as a result.

For more information on our restaurants, bars and pastry shop, please visit each outlet’s web page for details on the menus currently available.

【Restaurants & Bars】

*Advance reservations only for Grand Kitchen (breakfast and Saturdays, Sundays & public holidays) and Esterre.

Outlets Hours of Operation
Grand Kitchen 7:00 am – 10:30 pm L.O. (11:00 pm Close)
*Advance reservations only for breakfast (except for in-house guests) and Sat., Sun. & public holidays (Please note seats cannot be chosen)
Esterre 11:30 am – 2:00 pm
6:00 pm – 9:00 pm L.O. (10:00 pm Close)
*Advance reservation only
*Closed Mon. & Tue. until further notice
Except for Sep. 21 (Mon.), Sep. 22 (Tue.), Nov. 3 (Tue.) & Nov. 23 (Mon.)

*Closed temporarily on Sep. 23 (Wed.)
WadakuraTatsumiGO 11:30 am – 2:30 pm
5:30 pm – 9:00 pm L.O. (10:00 pm Close)
Sushi Kanesaka 11:30 am – 2:00 pm
5:00 pm – 9:00 pm L.O. (10:00 pm Close)
Amber Palace 11:30 am – 2:30 pm
5:30 pm – 9:00 pm L.O. (10:00 pm Close)
Royal Bar 5:00 pm – 10:30 pm L.O. (11:00 pm Close)
*No smoking for hygiene measures until further notice
The Palace Lounge 10:00 am – 10:30 pm L.O. (11:00 pm Close)
*Advance reservations required for afternoon tea service on Sat., Sun. & holidays
Lounge Bar Privé 11:30 am – 9:30 pm L.O. (10:00 pm Close)
*Afternoon tea service unavailable on Mon., Tue. & Sep. 23 (Wed.)
Except for Sep. 21 (Mon.), Sep. 22 (Tue.), Nov. 3 (Tue.) & Nov. 23 (Mon.)
Sweets & Deli 10:30 am – 7:00 pm

【Accommodations and Spa Facilities】

Club Lounge 7:30 am – 9:00 pm
In-Room Dining 7:00 am – 11:00 pm
evian SPA TOKYO 11:00 am – 8:00 pm
Sauna and Bath Facilities Sauna:
11:00 am – 7:00 pm last entry (8:00 pm Close)
Bath Facilities:
11:00 am – 7:30 pm last entry (8:00 pm Close)
* The number of guests is limited until further notice.
Fitness Center 7:00 am – 8:00 pm
* The number of guests is limited until further notice.
Swimming Pool 7:00 am – 7:30 pm last entry (8:00 pm Close)
* The number of guests is limited until further notice.


We sincerely apologize for any inconveniences caused and thank you for your understanding and kind cooperation.

Our thoughts are with all those who have been deeply affected by the Covid-19 pandemic, and we wish to extend our immense gratitude to all of the healthcare professionals for their tireless efforts.

Please continue to visit our website for the latest updates on our operations.

We are grateful for your continued support and look forward to the opportunity to serve you again very soon.

Palace Hotel Tokyo Management