For spa appointment inquiries, please contact us between the hours of 10:00 am – 10:00 pm. We recommend spa appointments be booked in advance.

Last appointment time: 8:30 pm

Guests must be 16 years or older to use the spa facilities, and 18 years or older to have spa treatments.


Cancellation must be received by 3:00 pm (local time) one day prior to appointment. No-shows and cancellations received after this time will be charged the full treatment fee.

*For cancellation of appointments made with gift certificates, invalidation of the gift certificate may be applied.

Palace Hotel Tokyo - evian SPA TOKYO - Relaxation Lounge

location & hours

Location: 5th Floor

Hours: Click here for details.

T: +81 (3) 3211 5298

Palace Hotel Tokyo evian SPA Origami Inspired Sculptural Installation T2
Palace Hotel Tokyo evian SPA TOKYO with Model H2


We recommend you to arrive 30-45 minutes prior to the start of your scheduled appointment to allow registration and time to enjoy our facilities prior to your treatment.

Your treatment may not be extended in case of late arrivals out of courtesy to the next guest.

spa etiquette & tips

Please refrain from using mobile phones, tablets, cameras, video cameras or other recording devices while at the spa.

Please refrain from having alcohol before and after your treatment.

Guests who are pregnant, have had surgery recently, or have any other medical concerns are advised to consult their physician before booking spa services.

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Palace Hotel Tokyo - evian SPA TOKYO - Treatment Room
Palace Hotel Tokyo evian SPA Ladies Marble Sauna T2