6 April 2020

HEALTH & SAFETY ADVISORY | COVID-19 OUTBREAK

At Palace Hotel Tokyo, the safety and well-being of our guests and employees are always of utmost importance.

As such, we have implemented stringent precautionary hygiene measures, including:

・Enhanced cleaning and sanitization processes
・Placement of hand sanitizers throughout all public spaces
・Temperature checks as well as completion of health check-forms upon arrival for all staying guests
・Wearing of masks by staff
・Temporary suspension of buffet food presentations at Grand Kitchen and Club Lounge

We respectfully ask for the kind cooperation of everyone visiting with us to ensure that you, too, take every measure possible to protect your well-being and that of others around you.

Guests staying with us can expect to receive a health-check form for their completion upon check-in.

In addition, operating hours of our facilities and outlets have been temporarily adjusted, in support of the government of Tokyo’s recommendations to limit gatherings:

Club Lounge | closed from April 5 (Sun.) until further notice
Royal Bar | closed until April 12 (Sun.)
Amber Palace |  closed from April 7 (Tue.) until April 12 (Sun.)
Esterre | Lunch 11:30 am – 2:00 pm, Dinner 6:00 pm – 9:00 pm
Wadakura, Tatsumi, GO | Lunch 11:30 am – 2:30 pm, Dinner 5:30 pm – 9:00 pm
Amber Palace | 11:30 am – 2:30 pm, Dinner 5:30 pm – 9:00 pm * until April 6 (Mon.)
Grand Kitchen | 7:00 am – 10:30 pm
The Palace Lounge | 10:30 am – 11:00 pm
Lounge Bar Privé | 11:30 am – 5:00 pm
Sweets & Deli | 11:00 am – 7:00 pm
evian SPA TOKYO
– Sauna and heated bath facilities | closed until further notice
– Fitness Center | 6:30 am – 10:00 pm
– Swimming pool | 7:30 am – 7:00 pm

*Please note, restaurant menus and operating hours are subject to further changes – including temporary closure. Please contact each facility or outlet for the most up-to-date information.

We sincerely apologize for any inconveniences caused and thank you for your kind understanding and cooperation.

We appreciate your support and patronage and look forward to serving you.

Palace Hotel Tokyo Management